Frequently Asked Questions : Order Issues

Quick Summary

  • Please check your order when it arrives and contact us if there is any issue with the product.
  • Minor damage to the outer shipping packaging does not affect the product and is not considered product damage.
  • For damaged, defective, or incorrect items, please contact us with your order number and photos so we can review the issue.
  • We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.

What should I do if my product arrives damaged?

Please inspect your order when it arrives.

If the product itself arrives damaged, defective, or with a quality issue, please contact us at support@yuink.co as soon as possible and include your order number and photos of the product.

We will review the issue and work with you to find a suitable solution.

Is damage to the outer packaging considered product damage?

Minor damage, marks, or dents on the outer shipping packaging that do not affect the condition of the product are not considered product damage.

If the product inside is damaged, please contact us and provide photos so we can assess the issue.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us at support@yuink.co as soon as possible with your order number and photos of the item you received.

We will review the issue and help resolve it.

What if my order is missing an item?

If any item is missing from your order, please contact us at support@yuink.co with your order number and details of the missing item.

We will check your order and help resolve the issue.

Are small imperfections considered defects?

All products are brand-new and carefully checked before shipping.

Due to transportation and handling, very minor cosmetic imperfections or tiny blemishes may occasionally occur. These minor imperfections do not affect the product’s functionality or normal use and are therefore not considered defects or damage.

Do you offer exchanges?

We currently do not offer direct exchanges.

If you would like to receive a different item, please return your original order according to our Return Policy and place a new order for the item you would like.

Who pays for return shipping for exchanges?

If you choose to return an item because you would like a different product, return shipping costs are the responsibility of the customer.

We do not provide return shipping labels.

I have another question about a damaged item or exchange.

If you need help with a damaged item, incorrect order, or exchange question, please contact us at support@yuink.co.